Customer Success

At Inova, we pride ourselves on our deep knowledge of the best practices and pain points of partnering in the life sciences industry. This expertise has come from working closely with our pharma and biotech clients over the last 15 years. Our customer success managers and dedicated support team are here to provide their advice and expertise to help you succeed.


Process Overview

Whatever your needs, we have an implementation solution to get you started on the path to success. Inova provides a full set of business and technical services to ensure a successful implementation and utilization of Inova. Your dedicated customer success manager will accompany you 100% of the way through the implementation process and after.

Quick Start

Get started in less than 2 weeks! With the Quick Start option, Inova’s solutions are ready to use right out of the box and feature a best practice standard configuration.

Guided Implementation

The Guided Implementation is designed for large organizations that wish to migrate large amounts of data and to further configure the application, tailoring it to fit their processes 100%. On average, this process takes 2-4 months.

Additional Services

Our goal is to help you get the most out of our solutions. In addition to implementation, we offer a range of services to help you do just that.

  • Refresher training and configuration fine-tuning
  • Data migration from different sources
  • Mass merge of contact and company duplicates
  • Advanced reporting
  • Opportunity Portal